TERMS AND CONDITIONS
An order once placed cannot be cancelled or modify.Luxely follows a strict no return/refund/exchange policy. All our products go through a strict quality check before it is packed. Our team makes sure that all items are in perfect condition, well packed and dispatched on time.
In case you receive an incorrect or broken item or if an item is missing from your order email us on luxelyofficial@gmail.com within 24 hours. Make sure to attach a package opening video from start to end without any cuts or editing. Make sure you start shooting before cutting open the parcel or else the claim will be rejected.
No complaints shall be entertained without a proper opening video. Items purchased from clearance sale are not eligible for complaints
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If you receive a damage parcel, make sure you to take a few pictures of it before opening the parcel, so that we can raise a dispute with courier for mishandling. When you place an order with us, you agree to all these terms and conditions. A damage product dispute may take 10-12 working days to be solved
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Hope you all corporate with us and agree these conditions, as it is a online platform trust is the key
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PRIVACY POLICY
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This Privacy Policy describes how we collects, uses, and shares personal information when you use our website
Information We Collect
We may collect personal information that you provide to us when you:
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Create an account on our Site
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Place an order for our products
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Subscribe to our promotional emails
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Contact us through the Site
The types of personal information we may collect include:
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Name
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Contact information (email address, phone number, shipping address)
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Payment information (credit card details, billing address)
How We Use Your Information
We use the personal information we collect for the following purposes:
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To process and fulfill your orders
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To communicate with you about your orders, account, or inquiries
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To send you marketing communications, if you have opted in to receive them
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To improve our products and services
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To comply with legal obligations
Sharing Your Information
We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
We may also share your information:
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In response to a subpoena or similar legal process
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When we believe it is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
Your Choices
You can choose not to provide certain personal information, but it may limit your ability to use certain features of the Site or to make purchases.
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in the emails we send.
Security
We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at
SHIPPING POLICY
Luxely is not responsible for any delay caused by courier partner. we dispatch orders within 2-5 working days from warehouse. Delivery time depends on courier partner and your location. Please note that luxely is an e-commerce website and doesn't directly deliver to customers but uses domestic courier services. Hence, luxely shall not be held liable for any delays occuring after dispatch.
You can raise a complaint via email if it has been delayed for over 30 days and our team will help solve it.
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If your package couldn't be delivered due to given incorrect address or number, the package will be returned to us at the customer's expense.
The customer will need to pay RTO charges + shipment for 2nd round of shipping.
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When you place an order, you agree to our stores terms and conditions, which cannot be modified, changed or edited.
To avoid such inconveniences please cross check your delivery details while placing the order.
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If a user does not agree with the specified terms and conditions, the user may refrain from using this platform. All stores policies are permanent and no exceptions shall be made in any case.
RETURN & EXCHANGE POLICY
Luxely follows a strict no return/refund/exchange policy. All our products go through a strict quality check before it is packed. Our team makes sure that all items are in perfect condition, well packed and dispatched on time.
In case you receive an incorrect or broken item or if an item is missing from your order email us on luxelyofficial@gmail.com within 24 hours. Make sure to attach a package opening video from start to end without any cuts or editing. Make sure you start shooting before cutting open the parcel or else the claim will be rejected.
No complaints shall be entertained without a proper opening video.
​
If you receive a damage parcel, make sure you to take a few pictures of it before opening the parcel, so that we can raise a dispute with courier for mishandling. When you place an order with us, you agree to all these terms and conditions.
​
Hope you all corporate with us and agree these conditions, as it is a online platform trust is the key
​